Frequently Asked Questions

How do I contact Nina Sydney?

You can reach us by email at support@ninasydney.com or by phone at +61 3 4713 5730. Please include your order number when your question is order-related.

How long does order processing take?

Most orders are prepared within 1-3 business days. Processing may take slightly longer during busy sale periods, holidays, or carrier delays.

Can I update an order after purchase?

If you need to change an address, cancel an order, or adjust details, contact us as soon as possible. We can only make changes before the order has moved into fulfilment.

Do you accept returns?

Eligible items can be returned within the return window when they are unworn, unused, and sent back in their original condition. Please read our Return & Refund Policy before sending anything back.

Where is your warehouse?

Our warehouse address is 69 Darley Rd, Randwick NSW 2031, Australia.